At ComFesto, we offer a variety of reliable delivery options to ensure your order reaches you safely and on time. Our standard shipping service delivers within 5–7 business days, while express delivery is available for faster turnaround, typically within 2–3 business days. For local customers, we also provide same-day delivery in selected areas. Once your order is confirmed, you will receive tracking details via email or SMS, so you can monitor your shipment in real-time. We partner with trusted courier services to provide secure and efficient delivery, both locally and internationally.
At ComFesto, we prioritize convenience and flexibility for our customers. While our website is the fastest and most secure way to place an order, we do accept orders via email for business clients and bulk purchases. Simply send your order details, including product codes, quantities, and shipping information, to our official email address. Please note that we currently do not accept orders by fax, as we have moved to fully digital order processing to ensure accuracy and efficiency. For any assistance, our customer service team is always ready to help you with your email orders.
Once your order has been processed and dispatched, you will receive a confirmation email or SMS with all the shipment details, including a tracking number and courier information. If you haven’t received a dispatch notification yet, your order may still be in the processing stage. You can easily check the status of your order by logging into your account on our website or by contacting our customer support team. We’re here to help and ensure you stay updated every step of the way.
If you receive the wrong item in your order, we sincerely apologize for the inconvenience. Please contact our customer support team within 48 hours of receiving your package. Kindly provide your order number, a photo of the item received, and a brief description of the issue. We will promptly review your case and arrange for the correct item to be sent to you as quickly as possible. In most cases, we’ll also provide instructions for returning the incorrect item at no additional cost to you. Your satisfaction is our priority, and we’re committed to resolving any issues swiftly and professionally.
Due to the custom nature of personalized items, we are unable to offer exchanges or refunds unless the product arrives damaged or there is an error on our part. We kindly ask customers to carefully review all personalization details—such as names, sizes, and colors—before placing an order. If there is a mistake in your personalized item caused by us, please contact our support team within 48 hours of delivery with your order number and a photo of the issue. We will gladly work with you to resolve the problem as quickly as possible.
We aim to represent all our products as accurately as possible through high-quality images and detailed descriptions. However, slight variations in color, texture, or design may occur due to differences in lighting, screen settings, or manufacturing batches—especially for handcrafted or personalized items. If you believe the difference is significant or the item you received does not match your order, please contact our customer support team with your order number and a photo of the product. We’ll investigate the issue and work to find a solution that ensures your satisfaction.
If your parcel arrives damaged, we sincerely apologize for the inconvenience. Please inspect your package as soon as it is delivered. If you notice any damage to the outer packaging or the items inside, contact our customer support team within 48 hours of delivery. Be sure to include your order number, clear photos of the damaged packaging and products, and a brief description of the issue. We will assess the situation promptly and arrange a replacement, repair, or refund where appropriate. Your satisfaction and trust are important to us, and we are committed to resolving such issues quickly and fairly.
If your item is faulty or defective, we’re here to help. Please report the issue within 48 hours of delivery. Send us your order number, a detailed description of the fault, and photos or a video showing the problem. We’ll arrange a suitable solution—be it a replacement, repair, or refund—as quickly as possible.
We’re sorry for any confusion or inconvenience caused. If you believe your return was refunded or replaced incorrectly, please contact our customer support team as soon as possible by emailing us at Support@comfestogmail.com. Be sure to include your order number, return tracking information, and a brief explanation of the issue. Our team will carefully review your case, verify the returned items, and correct any errors promptly. Whether it’s a refund discrepancy or the wrong replacement sent, we’re committed to resolving the matter quickly and fairly.
We’re here to help. If you couldn’t find the information you were looking for, please reach out to us directly. Our team is eager to assist you.
